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How Does This Work?

This page will explain how our online hotel reservation system works.

Q. Do I need to book both a hotel and tickets to get the restaurant coupon?
A. No, either a hotel booking or a ticket purchase earns you the restaurant coupon.

Q. What is the exact procedure for getting the package deal?

A. First book your hotel or buy your tickets or look for a restaurant, you may do this in either order. Return to the main package site to complete the next leg of your package depending on what you elected to do first. Once you booked your hotel, purchased your tickets or both and selected a restaurant you proceed to the form page. You must return to the organizations deal page between each step.

Q. What happens if I skip the form page?
A. For hotels, you will not get the extra personal benefits like the restaurant coupon, you need to use the form for that part of the deal. We can automatically link your hotel booking to your organization without the form. For tickets the discount code represents the key. We can process everything without the form with except the restaurant certificates as long as you enter the special code at ticket checkout. For online shopping you must submit the form to trigger any actions on our part beyond the purchase of your items.

Q. How do I get the discount on the tickets?
A. Use the coupon code when you buy the tickets. Enter the code just under the field for your credit card security code in the box that says “Discount Code”, use the code BPACK5 in either upper case or lower case. The ticket price will adjust to reflect the package offer and you will see a note confirming the program you are connected to.

Q. Do I need to mail anything?

A. No, fill out the additional form online you do not need to print the form or mail anything.

Q. Can I get my deal by phone?
A. We will be happy to help with everything including taking care of the form if you call 1-800-351-3301 M-Th 9-6 and Fri 9-5 EST.

Q. When do I get my restaurant certificate?
A. If you booked a hotel as a part of your package the restaurant certificate gets faxed to the hotel and should be delivered to you upon check in. Specifically ask for the fax if they forget to deliver it to you. If you did not book a hotel your restaurant certificate will be emailed and you can print it yourself.

Q. How do I know this is a legitimate offer?
A. In addition to Financial Firebird our corporate parent, the hotel reservations provider, ticket system, and restaurant group who came together for this Broadway Hotel, tickets and restaurant package deal all stand as accredited members of independent consumer protection groups as well as local or industry organizations.

Q. How do I get my tickets delivered?
A. It depends on what you select when you buy your tickets. You may get them mailed, shipped next day, pick them up at the box office or sometimes even print them yourself. Each set of tickets come form different individual sellers, so if you need a particular shipping method look at various sets of tickets.

Q. How are your prices compared to other outlets?
A. Our prices should be the same or better than anywhere else you can find before the extra benefits and package discounts. Once you figure in the discount deals and extra benefits you should end up with a great deal. If you find anything that represents a better value let us know and we will see if we can beat it.

Q. Where can I call if I have more questions or a problem along the way?

A. We will be happy to help at 1-800-351-3301 M-Th 9-6 and Fri 9-5 EST.

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